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Mob: 07799 062455

Our Terms and Conditions

  • The cattery is closed for deliveries and collections on Sundays and public holidays unless by prior arrangement.
  • The cattery is closed Christmas Eve, Christmas Day, New Year's Eve and New Year's Day.
  • A full day's board is charged for both the day of arrival and the day of departure as the chalet must be cleaned, disinfected and prepared for the next occupant.
  • Cats cannot be released until payment balance is received.
  • A minimum fee (the equivalent to five days boarding) is charged for Christmas, New Year and Easter. In the event of the owner returning before the end of the period for which a cat is booked, the full period is charged.
  • Please be aware that if booking boarding for the following year, the boarding rate may have increased from the time of booking to when you board, as prices are reviewed each year, with alterations commencing 1st January and 1st July, Please consult the website for current chalet rates.
  • All cats must be vaccinated against cat flu and feline enteritis, leukaemia vaccination is also recommended. Your cat must have had a booster at least 14 days before their arrival.
  • Please bring your cat’s up-to-date vaccination card with you at the time of arrival, as proof of vaccination is needed before we can accept your cat.
  • We also ask that your cat is up to date with flea and worming treatment prior to arrival.
  • If your cat shows signs of flea or worm infestation we will treat them and you will be charged for the treatment on collection of your cat.
  • We do not take un-neutered male cats over the age of 6 months.
  • Please note we will need emergency contact details from you for a person who would be willing to collect your cat in the event of an emergency or that you are unable to collect your cat yourself at the pre-arranged time.
  • Cats must arrive in a safe and secure carrier
  • We reserve the right to refuse to admit any cat that is showing signs of ill health. This is so that we can ensure the good health of all of our residents.
  • We do not offer any discounts for early departures or late arrivals.
  • We can only accept payment by cash or by bank transfer.
  • If your cat is not collected within 15 days of the agreed departure date and we have not been notified about a change to your plans we reserve the right to re-home your cat. This would only happen in the event that both yourself and your emergency contact have failed to either collect your cat or to notify us of any change of plan.
  • By booking your cat to stay with us, you agree to the following statements:

"I authorise you to seek veterinary attention on my behalf should it be necessary and for my cat to be examined and investigations/treatment performed if required."

"I agree to pay for any veterinary treatment my cat receives while I am away or to reimburse Catwick Cattery if they have already paid the veterinary bill, upon collection of my cat."

"I agree to Catwick Cattery administering any prescribed treatments the vet considers advisable."

"I understand while every care will be given to my cat/s, they are boarded at entirely my own risk."

"I give Catwick Cattery permission to administer worm/flea treatment to my cat/s if necessary and I will pay for the cost of the treatment upon collection of my cat/s."

"I have read the terms and conditions and agree to them."

Cancellation

  • ​We would appreciate as much notice as possible when cancellation is necessary.
  • We regret that if bookings are cancelled with less than 7 days notice the full payment will be required.
  • If bookings are cancelled or altered reducing the length of stay booked, full payment will be required.

COVID 19 Operating Procedures

We are operating in line with DEFRA’s guidelines for cattery boarding regarding COVID 19.If you or any member of your household are experiencing COVID 19 symptoms please do not come to the cattery but do get in touch with us via email or telephone.

If you would like to discuss any of these terms or just have a question, please email Catwick Cattery on catwick.cattery@gmail.com

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